Returns & Refunds Policy

If you receive the wrong product, or a product that is damaged, leaking, expired, or defective, email info@vastnutrition.ph with your order number and a description of the issue. Please include photos of the product and packaging if available. Do not consume a product you believe may be unsafe.

We will review your concern and arrange an appropriate replacement or refund in accordance with applicable Philippine consumer law. You will not be charged return or replacement shipping for an error on our part or damage during delivery. Please keep the product and packaging until we advise you on the next step.

To cancel an order, contact us before it is dispatched. Once dispatched, we do not accept returns solely for a change of mind. This does not limit your rights if a product is incorrect, damaged, expired, or defective.

For an approved refund, we will initiate it within seven business days using the original payment method where available. Your payment provider may take additional time to post the amount. If the original method is unavailable, we will agree on another refund method with you.